Privacy Policy
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual assistant services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the virtual assistant.
1. Information We Collect
We collect various types of information to provide and improve our virtual assistant services.
The types of information we collect include:
Personal Information:
This includes information that can identify you as an individual, such as:
>> Name: Your full name.
>>Contact Information: Your email address, phone number, and other contact details.
>> Account Information: Username, password, and other authentication details.
>> Payment Information: Credit card details and billing information when you make purchases.
Usage Data:
This includes information about how you interact with our virtual
assistant, such as:
>> Interaction Logs: Records of your conversations and interactions with the virtual assistant.
>> Preferences: Information about your preferences and settings.
>> Activity Information: Details about your usage patterns, such as features you use and the time and duration of your interactions.
Technical Data:
This includes information about the devices and technology you use
to access our services, such as:
>> Device Information: Details about your device, such as type, model, operating system, and browser.
>> IP Address: Your device’s Internet Protocol address.
>> Log Files: Data automatically generated by your use of our services, such as error reports, performance data, and diagnostic information.
>> Location Data: With your consent, we may collect information about your geographical location to provide location-based services and content.
Cookies and Tracking Technologies:
We use cookies and similar technologies to collect data about your browsing behaviours, preferences, and interaction with our services. This includes:
>> Cookies: Small data files stored on your device to remember your preferences and improve your user experience.
>> Web Beacons: Small graphic images used to monitor user activity and gather usage data.
>>Analytics: Data collected by analytics services to understand and improve the performance of our services.
Communication Data:
This includes information collected when you communicate
with us, such as:
>> Customer Support: Details of your communications with our customer support team, including chat logs, emails, and call recordings.
>>Feedback: Information you provide when you give us feedback or participate in surveys.
Third-Party Data:
We may receive information about you from third parties, such as:
>> Social media: Information from social media platforms if you link your account or interact with us through social media.
>> Partners: Data from our business partners and service providers who help us deliver and improve our services.
We collect this information to provide, maintain, and improve our virtual assistant services,as well as to enhance your user experience. If you have any questions about the information we collect, please contact us at admin@bewage.com
2. How We Use Your Information
We use the information we collect for various purposes to provide and enhance our services. Specifically, we use your information to:
>> Provide and Operate the Service: Your information helps us deliver the virtual assistant services you request, respond to your inquiries, and offer personalized assistance.
>> Enhance Our Services: We analyze your interactions to understand your preferences, improve our services, develop new features, enhance performance, and resolve issues.
>> Personalize Your Experience: We customize your interactions and recommendations based on your preferences and previous interactions to provide a tailored experience.
>> Communicate with You: We use your information to send updates, changes, promotional offers, notifications, newsletters, and other relevant communications about our services.
>> Process Transactions: Your information helps us process payments and manage transactions related to our services, including identity verification and transaction- related communications.
>> Ensure Security: We use your information to maintain the security and integrity of our services, monitor for fraudulent activities, detect and prevent security threats, and ensure compliance with our policies and legal obligations.
>> Conduct Research and Analytics: We perform research and analytics to understand user behavior and trends, helping us improve our services, develop new products, and make informed business decisions.
>> Comply with Legal Obligations: We use your information to meet legal requirements, respond to legal requests like court orders or subpoenas, and ensure compliance with regulations.
>> Protect Rights and Interests: We use your information to protect our rights, property, and safety, as well as that of our users and the public. This includes enforcing our terms of service, addressing disputes, and preventing misuse of our services.
>> Facilitate Business Operations: Your information helps us manage and operate our business, including performing internal operations, conducting audits, and managing business relationships. Understanding how we use your information allows you to make informed decisions about your interactions with our virtual assistant. If you have any questions or concerns about our data usage, please contact us at admin@bewage.com
3. Information Sharing and Disclosure
We may share your personal information in the following situations:
>> With Your Consent: We will share your information with third parties if you explicitly agree to it.
>> Service Providers: We may share your information with third-party vendors, contractors, or agents who perform services for us, such as data processing, customer support, and marketing. These parties are required to protect your data and use it only for the services they provide.
>> Legal Obligations: We may disclose your information to comply with legal requirements, such as court orders, subpoenas, or other legal processes. We may also share your information to meet regulatory requirements and industry standards.
>> Business Transfers: If we are involved in a merger, acquisition, sale of assets, or similar business transaction, your information may be transferred as part of that transaction. We will notify you if there is a change in ownership or transfer of your personal data.
>> Protection of Rights: We may disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, and that of our users and the public. This may include sharing information with other companies and organizations for fraud prevention and credit risk reduction.
>> Aggregate or De-Identified Data: We may share aggregate or anonymized information that cannot be used to identify you. This data may be used for research, marketing, analytics, and other purposes to improve our services.
>> Partners and Affiliates: We may share your information with our affiliates, join ventures, or partners to support our services. These entities are required to keep your information confidential. We ensure that any third parties we share your data with are obligated to protect it and use it only for the intended purposes. If you have any questions about how we share your information, please contact us at admin@bewage.com
4. Data Security
We prioritize the security of your personal information and employ several measures to protect it, including:
>> Encryption: We use encryption technologies such as SSL/TLS to secure data transmitted over the internet and ensure its safe transmission.
>> Access Controls: Access to your personal data is limited to authorized personnel only. We use role-based access controls to ensure employees only access the data necessary for their roles.
>> Data Anonymization and Pseudonymization: Where possible, we anonymize or pseudonymize personal data to reduce the risk in the event of a data breach.
>> Regular Security Audits: We perform regular security audits and assessments to identify and address potential vulnerabilities in our systems and practices.
>> Secure Storage: Personal data is stored on secure servers with robust security measures in place to prevent unauthorized access, loss, or theft.
>> Incident Response Plan: We have a comprehensive incident response plan to promptly address any data breaches or security incidents. If a data breach occurs, we will notify affected individuals and relevant authorities as required by law.
>> Employee Training: Our employees receive regular training on data protection and security best practices to ensure they understand their responsibilities in protecting your data. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. No method of transmission over the internet or electronic storage is entirely secure, and there is always some risk involved in transmitting data electronically. If you have any questions about the security of your personal data, please contact us at admin@bewage.com
5. Your Data Protection Rights
Depending on your location, you may have the following rights concerning your personal data:
>> Right to Access: You can request copies of your personal data.
>> Right to Rectification: You can ask us to correct any inaccurate information or complete any incomplete information about you.
>> Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
>> Right to Restrict Processing: You can request that we limit the processing of your personal data, under certain conditions.
>> Right to Object: You can object to our processing of your personal data, under certain conditions.
